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Privacy Policy

Privacy Policy for CLAP HANZ GOLF

In this privacy policy, Clap Hanz, Ltd. (hereafter, the "Company") stipulates matters regarding the handling of personal information of customers who use the application called "CLAP HANZ GOLF" (hereafter, the "App") provided by the Company.

- Consenting to this Privacy Policy

By installing and playing the App, the customer is consenting to this privacy policy. If a customer has a question, complaint, or the like related to the Company’s handling of personal information, the customer should use the below contact details to contact the Company.


- Collected Information

The App collects save data (hereafter, the "Data") that records game progress (i.e., the status of progress in the game, acquired scores, possessed items, and other conditions). This Data is saved in iCloud, a service provided by Apple. Collected information is used for Game Center achievements. The App does not require access to data stored (i.e., photographs, location information, address book, etc.) in any other place on the player’s device.
Excluding when necessary for integration with an Apple service, the App does not send data from the customer’s device.
If a customer chooses to contact customer support, an email will be sent to the Company.
Email addresses of customers are saved on the Company’s customer support platform, so replies can be sent to customers’ messages. The Company shall use personal information provided by customers via a customer-support request to reply to questions from customers, to provide customer support, and to resolve problems. The Company might share information other than personal information related to an App-related customer problem with the Company’s development team in order to identify problems and areas of possible improvement.


- Managing Personal Information

The Data saved in the iCloud cannot be accessed by the Company or by other customers. Signing in to iCloud and Game Center by customers is necessary for recording the status of progress in any game that is used on multiple devices.

- Providing Information to Third Parties

The Company does not save personal information or the Data on the Company’s servers.
Furthermore, no data of any kind is provided to a third party other than Apple.


- Deleting Information

Customers may delete the Data saved in the iCloud at any time. If a customer deletes the Data in the iCloud, the App's game progress that is saved in iCloud might be lost.


- Data Subject Rights

Customers are entitled to make a request to access, change, or delete personal information collected by the Company. Customers with a question or request regarding the Data handling methods should contact the Company. When a customer submits an inquiry to customer service, only information required to resolve the problem will be requested, and the information provided will be deleted as soon as the problem is resolved. However, provision of information necessary for resolving a problem is done so at the customer’s discretion.


- Personal Information of Customers Who Are Minors

The App collects, uses, and discloses the Data from customers who are minors in the same ways as those for other customers, as stated in this privacy policy. Guardians of minors can contact the Company to learn more about how the Data is handled.
For contact details, please refer to the Inquiries section.


- Inquiries

Please use the following contact details to inquire about the handling of personal information in the App.
Clap Hanz, Ltd.
Yokohama ST Building (7th floor), 1-11-15 Kitasaiwai, Nishi-ku, Yokohama, Kanagawa Prefecture 220-0004
- User Support
URL: https://www.claphanz.co.jp/mobile/support.htm

- Other
For information on the handling of personal information by the Company not related to the App, please refer to the Company's privacy policy below.
https://www.claphanz.co.jp/rule.htm


In addition, customers may wish to refer to Apple's privacy policy for information on storing data on Apple's services.
https://www.apple.com/legal/privacy/en-ww/


- Changes to Privacy Policy

The Company might change the App's privacy policy at any time. Please visit the App's website for the most up-to-date privacy policy. If the Company changes a privacy policy, the changes will take effect when the changed privacy policy is posted on the App's website. If you do not consent to the most up-to-date privacy policy, then please uninstall the App.

Established January 20, 2021

  

copyright©2021 Clap Hanz Limited

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